Tuesday, March 09, 2010

The Art of the Half Read Book


I've posted about this before, but I have a propensity to start reading books and never finish reading them.

Today, I started reading a new book, Managing Humans by Michael Lopp. Last night, I started another book, Water: The Fate of Our Most Precious Resource by Marq De Villiers. I already had two other books that I am reading, Through Painted Deserts by Donald Miller and Fatherhood by Bill Cosby.

I think I have stumbled upon the key to why I only read part of some books, while I finish others. The secret? Some books are just not interesting. They may have some great information in them, but provide little entertainment.

Let's take a look at the four books I am currently reading. I'll describe them and give the probability of me actually finishing each one.

  • Fatherhood - Bill Cosby may be the funniest man on the planet. He may be seventy something, but he's still got it. This book, however, was published in 1986, when he was in his prime. It is brilliant. I grew up in the stories that he tells. I laugh out loud often because I know exactly what he is talking about.
    • Probability of Completion: 99%

  • Through Painted Deserts - I had heard Donald Miller speak a few times prior to the start of 2010, but had never read any of his books. This year I have already read Blue Like Jazz and To Own a Dragon. I flew through both. I really enjoy his style. He's another funny guy. I'd like to say that I am definitely going to finish this one, but since I haven't picked it up in over two weeks, it is in danger of becoming another tragic victim to my idiosyncrasy. Like that 4 Non-Blondes song you listened to on repeat right after you bought it, maybe I'm just a little burned out on Don, but I'm sure it will be awesome when I come back.
    • Probability of Completion: 74%

  • Water - I read the preface and part of chapter one last night and I had to close it and go to sleep. It was 9:30PM. Marq, with a Q, it's not looking good, brother. I want to want to read this book, but unless I need an excuse to go to bed early, it's probably not going to happen.
    • Probability of Completion: 26%

  • Managing Humans - This book was suggested to me by Matt Lavin. This book is about being a manager in a software company, something I am interested in doing. In the past, Matt has suggested a couple other books, one that I finished and one that I did not. After reading the About the Author and the Preface, I was pretty sure I was going to like this one. When I opened it up to chapter one and read the title, I knew I was hooked. Part on of the book is 'The Management Quiver'. I read that and thought quiver, like shiver, but it meant quiver, like the thing you carry your arrows in. The idea of part one is to provide management tips that you can store like arrows and pull out when you need them. Chapter one is titled 'Don't Be A Prick'. I laughed out loud when I read that. This book's going to be good.
    • Probability of Completion: 99%


What are you reading?

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Friday, March 05, 2010

Reading the Paper Can Be Depressing


About a year ago, I subscribed to the News & Observer (N&O). I signed up to get the Sunday paper for the coupons. For whatever reason, since the beginning of 2010, they have been delivering the paper on more than just Sundays. I haven't been paying close attention, but it could be every Friday, Saturday, Sunday and holidays.

In the year that we've been getting the paper, I bet I have read five articles. I really only signed up for the coupons. If they had an option where they would deliver just the coupons on Sunday, I would signup for that. Today, however, I actually opened the paper and started checking it out.

The headline story is titled "Utility customers say their heating bills are outrageous" with a subheading of "High costs in Wilson could be in store for the rest of the state". The number one story on this beautiful Friday is a piece selling fear.

The story with the second billing is titled "N.C. has a shot at school funding". "A shot"?!? I wouldn't call that optimism at its best.

The final three articles on the front page are about Democrats with ethics problems, Arizona closing some rest stops, and adults insulting one another. I can sort of see the two articles. I get it that people like to hear about politicians failing like normal people. The name-calling piece has to do with the school board decision being made soon so I get why people might care. But rest stops being closed in Arizona?

This is a Raleigh, North Carolina news paper. Raleigh is about 3,000 miles from Arizona. How many people in Raleigh do they think are going to be driving through Arizona any time soon?!? Not many. How many people in Raleigh do they think even know someone in Arizona that this is going to affect? I mean, I do, but I don't see this conversation coming up anytime soon. "Hey, Becky, how's Phoenix treating you? ... Yeah, I heard they were shutting down some of your rest stops. Sucks for you guys."

I can't believe this is the front page. It doesn't give me much hope for what's inside. it really doesn't even make me want to take the time to see what's inside.

Despite my better judgement, I did open up the first section. Hidden amidst the stories of the shopping habits of dictators, genocide in Turkey and violent college students, I found one article that shows me that the N&O is not just peddling fear, pessimism, conflict and violence. It seems that they occasionally find a place to spread a little hope, even if it is tucked away on page six.

The article was titled "Joy amid the rubble in Haiti". It was about a couple that had planned to get married and decided to go ahead with it despite the earthquake that ravaged the their hometown of Port-Au-Prince seven weeks ago. The groom is quoted as saying, "We're still here, no matter what the situation is, we are going to be together." They held the wedding outside the cathedral where they attended mass, which had collapsed during the quake. The article reads:
[They] pulled together many of the trappings of a normal wedding. She wore a full white gown with elbow-length white lace gloves. He wore a charcoal-gray suit. There were several hundred guests. Dozens of passers-by watched from atop piles of rubble in the dusty downtown streets. ... They had a small celebration, then went off to spend the night at a relative's home that survived the quake. - Ben Fox (AP)
Afterward, the bride is quoted as saying, "The only celebration we had was that we got to spend the night together." The article ends with this, "The next day, the coupe returned to spend the rest of their honeymoon in the family tent."

I love this. The picture of the wedding taken place outside the collapsed cathedral with by-standers watching from the tops of rubble piles is beautiful to me. Even though this couple has next to nothing, they have lost family and friends and their city is in ruins, they are able to find joy.

Beauty surrounded by chaos. Such is life.

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Wednesday, March 03, 2010

Diversity in Life

Yesterday, the Wake County Board of Education voted "to end its long-standing diversity policy in student assignment in favor of a neighborhood schools concept." There seem to be a lot of people up in arms over this decision.

Admittedly, I know very little about the arguments for each side. This is why I decided to read this article that I found on WRAL.com. I'd like to be clear that this post is more of a reaction to that article than it is to the decision made by the board.

When I read this article I was struck by the comments of the Rev. William Barber, NC's NAACP president. The one comment that really stuck out to me was this:
Barber and supporters of the diversity policy said neighborhood schools is a move toward re-segregation.
Now, I can make an assumption that what he meant was that "neighborhood schools is a move toward re-segregation in schools", but that wasn't what he said. It's probably merely semantics, but because he did not say "re-segregation in schools", I began to think about life outside of the walls of our local schools.

I believe that all children should be afforded the same opportunity to quality education. I realize that opponents of the neighborhood schools concept believe that by moving to neighborhood schools we are putting some students at a disadvantage. I can see how that could be true, but I am not writing to comment on that.

Reading that "neighborhood schools is a move towards re-segregation" without the "in schools" bit brought it to the front of my mind that in a lot of areas of our lives. Many of us still live segregated lives. There are no laws that keep one ethnic group from another, but we choose to remain segregated.

Many of us work with diverse groups of people, which is a testament to the fact that ethnicity is not a determining factor in skills and talents. However, outside of our professional relationships, do we have the same kind of diversity in any other part of our lives? Or, do we choose to remain segregated?

Many neighborhoods in wake county are homogeneous, which, I think, is one of the chief complaints about the neighborhood schools concept. My neighbors, however, represent another diverse group in my life, but when I think about the neighbors that I interact with on a regular basis, they are very much like me. I am choosing to remain segregated.

This line of thought also reminded me of a quote that I have heard many times about how "eleven o'clock on Sunday morning is the most segregated hour in America." This quote comes from a speech the Rev. Dr. martin Luther King, Jr. gave.

Below is an excerpt from a Q&A session held after a speech given by King. The excerpt addresses this quote. The speech and Q&A took place Western Michigan University in 1963. The interviewer is University President MIller. You can read the transcript from the Q&A in its entirety here.
Miller: Don't you feel that integration can only be started and realized in the Christian church, not in schools or by other means? This would be a means of seeing just who are true Christians.

King: As a preacher, I would certainly have to agree with this. I must admit that I have gone through those moments when I was greatly disappointed with the church and what it has done in this period of social change. We must face the fact that in America, the church is still the most segregated major institution in America. At 11:00 on Sunday morning when we stand and sing and Christ has no east or west, we stand at the most segregated hour in this nation. This is tragic.
The church community I am a part of, Visio Dei, is no exception to this type of segregation. If you look out over the crowd on any Sunday morning, you'll notice that most people are sitting next to people that look very similar to them.

I'm not casting blame or offering a suggested solution to the segregation of our world. I am merely pointing out the fact that though we have no laws prohibiting our integration, we often choose to remain segregated. The fact that people are upset that a concept promoting children going to school with the people they live near because it will limit diversity displays this fact well.

Thoughts?

NOTE: I realize that the choices of those in lower socioeconomic situations are limited. However, people with the power to choose demonstrate our propensity to choose to associate with those like ourselves.

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Monday, March 01, 2010

A Birthday Present From My Co-workers

Yesterday, was my birthday. I hit the big 3-0.

Last Friday, I took the afternoon off to get some stuff ready for my birthday party, which was a murder mystery dinner.

While I was off work, some of my co-workers took the opportunity to wrap my birthday presents so that I would find them on This morning when I came in.

Below are a few pictures of the gifts they got me.

Shannon's Birthday Office

Shannon's Birthday Office

Shannon's Birthday Office

You can see all the pictures on Flickr or on Facebook.

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Sunday, February 28, 2010

Thoughts on Thirty

Tonight, the third decade of my life will quietly come to a close and my journey will continue into the fourth. Often one's transition from their twenties to their thirties can bring about some anxiety. To the sun, the transition in no more than another rising and setting, but to you this is much more than just another day. There was a time in your life when you thought "when I grow up...", but this day brings the realization that you are, and most likely have been, living in the midst of that time.

To say that moving out of your twenties is cause for a mid-life crisis might be a bit of an exaggeration, as this is, hopefully, only the end the first third of your life. With the advance of science and medicine, it could be only the end of the first quarter. Though not cause for crisis, it is an excellent opportunity to reflect and to dream. We can look back on where we have been and look forward to where we want to go.

I recently read that a person often has a vision for their life that reaches out around fifty years. It is not until we hit thirty that that forecast reaches what we might see as our end. Prior to moving into your thirties, everything is possible and time is limitless.

When we are children, the world is our stage. As Americans, we are given the dream that we can be anything we want if we are willing to work hard for it. One day we may announce our desire to become and orphan, as I did, only to realize that we really want to become an elf. We may have dreams of following in our parents footsteps or of taking a completely different path. The future holds all that we desire and nothing can stop us from achieving our dreams.

As a child, I excelled in academics. School required no more effort than that required to expunge my body from my bed. Mornings have never been my favorite part of the day. I remember counting into the hundreds in kindergarden. I recall being a part of an academically gifted group, where I was taught things that other kids were not. From early on, I was labeled as someone with "a lot of potential". This is a phrase that has followed me throughout these first thirty years.

Athletics have played a large role in my life thus far. I remember bringing home a sign-up sheet to play baseball when I was in Mrs. Singletary's first grade class. I remember the first day I went to Walker field and witnessed kids playing football, only to come back the next day with a signed waiver to become a part of the team. The memories I hold of high school sports are some of my most fond. To this day, I am drawn towards the sports arena.

In my experience, when you become involved in a faith community, it is an unavoidable inevitability that at some point you will be asked about your "church background", and whether, or not, you were "brought up in church". My response to these queries is that my family attended church services when we felt like it, but it wasn't often that we felt like it. I believe that there may be more, but the only church I remember visiting was the Tabernacle Baptist Church, which was within walking distance of the house where I spent most of my childhood.

In my early teenage years, there was a week long Methodist church camp that I attended a summers in a row. The memories I have from this church camp have little to do with God. The summer before I entered into the hormone filled world of middle school, while at this camp, I shared my first kiss with a lovely girl, one year my senior, named Alyssa. Other than older girls, there was a lake to swim in, games to play and the food was always pretty good.

In high school I visited yet another church. This time I visited the youth group. Again, my reasons for continuing to return to the youth group, at least in the beginning, had little to do with learning to follow Jesus. It was late in high school that you could say that I "prayed the prayer" or "made a decision" to give my life over to God, but I believe that even at that point, I was not sure what that meant other than I would carry my bible around and continue to attend the church services with the cute girls.

My compulsory education came to a close with all the pomp and circumstance generally afforded to a child raised in a working class family. I said goodbye to the security and comfort of my status in my small home town and small high school, and moved on to a large public university, where nearly everyone has "a lot of potential". It took me a little time to adjust. After a mere two years of underachieving and two years away from the academic world, I realized that potential alone was never going to pay the bills.

My college experience was phenomenal. At the time, it was the best seven years of my life. Within a few hours of setting down my boxes in E113 of Wood Hall, I met two life-long friends. The experience of living on campus while in college is something I believe every student should live through. The friends you make and proximity of events is priceless. One of my fondest memories is watching a basketball game from the sidelines in Reynolds Coliseum. It will forever be one of my top sports experiences. At the and of my Sophomore year, the college journey took a turn to the south, both in my grades and in my locale.

A botched transcontinental road trip and a few bad decisions can put a person in an interesting place. For me, that place was Disney World's doorstep. My two year roller-coaster ride in Central Florida took me from a fun summer job, to being flat broke, to hanging out with millionaire boy-banders, to finding the woman I wanted to spend the rest of my life with. Of these first 30 years, I have spent more than half engaged in some sort of formal schooling, but the education I received during those two years in the working world has been more valuable to me than any of the formal education I obtained.

Working in a couple restaurants, a gas station and a factory has a way of promoting good study habits and hard work. Having a vision for a life spent with someone else also seems to have the same effects. Coming out of my two year hiatus from school, I had both of those things working on me. It seems that seeing the darker side of life without a degree is enough motivation to make even the laziest of people put some of their potential into practice.

As juniors in high school, students, who at times can hardly decide on what to wear for the day, are asked to make one of the most important decisions of their life. The decision they make points them down a path and propels their life on a trajectory towards a career that, with any luck, will turn out to be something they are good at and maybe even something they like. When asked to chose what I wanted to go to college to study, I chose computer engineering almost completely based on two facts: computers are probably going to be around for awhile and people make pretty good money as computer engineers. Seven years later, I graduated from NC State with a degree in computer science, which isn't too far off the mark I aimed for all those years before.

Before graduating from college, I had somehow convinced a lovely, young lady that it would be in the best interests of both of us if she were to marry me and I had acquired a job at what is now listed as the best place to work in America. Shortly after, my wife and I bought our first home and started thinking of adding even more Smiths to the world. So, if being tagged with the "a lot of potential" label means that "if you wanted to, you could achieve the American dream", then... Done.

Life after college is when you start to realize that grown-ups aren't just people your parent's age. I'm not exactly sure when the transition takes place, but at some point you realize that whether you like it, or not, you are a grown-up, too. My wife and I welcomed adulthood. This is what we dreamed of: a house, a couple kids, trips to Home Depot, the whole bit.

When I was in college, those were the best years of my life. However, the last five years have blown those college years out of the water. In the last five years, my family and my faith have taught me to love more deeply than I thought possible.

Through joy and through turmoil, my heart has softened and I have experienced life on levels I never knew existed. I thought I loved my wife before we got married, but I was ignorant. I thought I loved her after we were first married, but still I knew nothing. Now, five years and two kids later, having experienced the wonder, the terror, the awful and the awesome of our life together, I feel like I know love. In the beginning, I didn't know what love could be and I hope that 30 years from now, I can say the same thing about the love I know today.

In high school, I learned about a God that loved me. I made a decision to commit my life to following that God. Though the path I have been on has taken me at times far from what I think God would say is best for me, I still believe that I am following that same God. However, over the past five years, I have come to know that God in a way unlike anything I learned as a teenager.

I no longer believe that the creator of the universe is a genie in a bottle waiting to grant my wish of gaining the favor of a particular girl, getting a good grade on a test, or even healing my sick friend. When I first learned of God's love, I understood love to mean that I would get what I wanted if I wanted it enough and prayed for it enough. I believed God loved me and wanted me to be happy, so long as my happiness resided within the confines of a set of rules that He had put in place. I had decided that I was willing to live within those rules. Thus, I became a Christian.

The past five years have taught me that God's love goes far beyond my happiness and rules. I actually believe now that God's love has little to do with my happiness. Like the parent who refuses to give their child sweets before dinner, God may not give me want I want when I want it because it is not what's best for me.

My faith used to work like a scale. If I did enough of the things that God wanted me to do, I could make Him happy and in His happiness, he would return the favor. Now, my faith operates on a completely different paradigm. Where my good acts in the past were a tool for creating enough worth that I could exchange them for something I wanted or needed, now I see my actions as a method of expressing my gratitude for the things that God has already done.

Over the passed few years I have come to really understand the "good news" of the bible. I've come to recognize a couple things. I accept now that God has an ideal way for me to live my life. I believe that this can, to an extent, be expressed in rules that can be followed externally, but ultimately is about a way of thinking, that then manifests itself in the actions we take. I believe that Jesus was God in the flesh and that He lived here on Earth and was the perfect example of that ideal way of life. I also have come to accept that I have problems and those problems, sometimes known as "the sin in my life", keep me from ever living out this ideal way of life. I am insecure, prideful, selfish, among other things. All of these things are internal issues, but they get lived out in various ways that effect everyone around me.

John 3:16 may be the most recognized verse in the entire bible. Over these past few years, my understanding of this verse has gained more depth. I said I believe that Jesus was an example of the ideal and that I cannot live up to that ideal. John 3:16 tells me that despite my inability to live up to the ideal that God has set, He still loves me. That even though I am screwed up, God still loves me. He loves me so much that Jesus, who came here and lived that ideal life, died, was buried in a tomb and three days later overcame death to make up for how screwed up I am. And, that is what I see as grace.

Grace is my motivator. I no longer do things to get God to love me. I do things because God loves me. I try to live the ideal life that God has prescribed. I try to see people the way God sees them. I try to respond with love, peace, patience and kindness. And, I fail everyday. I fail, but I pick myself up and I start all over. I know that I may never be perfect. I may never come close to that ideal, but that doesn't stop me from trying.

If look back over the last thirty years, I see an amazing path that I have walked. There have been the highest of highs and the lowest of lows. I am thankful not only for the place I am now, but for the journey that brought me here. As this decade of my life comes to a close, I can't help but dream of what the next decade, or even the next thirty years, might bring.

I dream of being a great husband, a great father, a great man.

I hope to continually learn more about my wife and to push her to be the wife, mother and woman God has made her to be. I pray that I will be the husband that she needs, but also the husband that she deserves. I pray that we both live to age where we can be the old couple who can barely walk, but still holds hands. I look forward to the joys and troubles that both bring us closer together.

I have many dreams for our children, but I hope that my dreams for them do not overshadow the dreams they will create for themselves. I pray that I will be an example to them of the God that I have come to love. That they would one day also come to love Him. I have a dream of taking a road trip across the country with just Palmer and I where we camp the entire time we are gone. I have dreams of Presley's heart breaking for the kids of another country as the two of us do work overseas. I pray that all of our children come to see themselves and all other people as God sees them.

As a man, I have a lot of work to do. Though I know that I am an adult, I still feel young and imature. I hope to tame my tongue and to one day be more like my dad who rarely raised his voice, but commanded respect, though he never asked for it verbally. I also dream of the day when my vocation is to teach people about the God I love and to help them find ways to participate in bringing redemption to all things. Above all I pray that in all areas of life I will represent the ways of Jesus in a way that glorifies him.

Thank you to God, my family, my friends and everyone else who has played a role in these first thirty years.

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Monday, November 09, 2009

Are Garages for Cars?


In search of a few minutes of solitude, I am sitting in my garage. Since getting home from work, I have been on the go non-stop and I just needed a few minutes of quiet, but that is hard to come by in a house with two small children. I came into the garage to take off my shoes and realized how quiet it was in here. So, I decided to stay.

Recently, our garage has been taken over by donations to my non-profit, Dynamic Water. We're collecting "craigslist sellable" items and, well, selling them on craigslist in an online yard sale. NOTE: The picture above is not actually my garage.

Tonight, I have set up shop in a black leather chair that my sister donated when she moved. It is surprisingly comfortable. Honestly, I will probably come sit out here more, just because of this chair. I also remembered that we had a radio out here. So, I turned it on and am now listening to Jazz 90.7. I was in search of a classical station, but came across this. It's great.

Sitting here in the garage full of stuff has reminded me of the sermon Jeff gave a couple weeks ago, where he referenced the self storage industry and the absurdity of how much "stuff" the average American owns. It makes me wonder how many people are like me and have a garage, but don't use it to park their car.

So, if you have a garage, do you park your car in there? Also, how many cars are supposed to fit in there? And, if you don't currently park your car in there, have you ever and do you even want to?

Ready go.

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Wednesday, November 04, 2009

Coming and Going on the Back of a Donkey


Tonight, at our home group meeting, I had this random thought.

We were recapping the past few weeks. It was mentioned that I talked about the story of Jesus and the woman at the well a few weeks ago. We remembered how Jesus and his disciples were going from Jerusalem, in Southern Israel, to Galilee, in Northern Israel, during that story. Then, somehow it came up that eventually they would head back to Jerusalem and Jesus would end up asking his disciples to go find him a donkey to ride into town.

This is where I had my random thought, I'm sure it's not the first time anyone has ever thought of this, but it was definitely the first time that I had thought of it. So, we'll call it an original thought.

It hit me, when someone mentioned Jesus riding into Jerusalem on donkey, that Jesus was riding to the place of his death on the back of a donkey. Then, I thought about Mary and her trip to Bethlehem, where Jesus was born. As the story goes, she rode there on the back of a donkey. So, you can probably see where I'm going, but it seems coincidental, at the least, that Jesus rode into the city of his birth and the city of his death on the back of a donkey.

Have you ever thought about that before? Is there something there? Is it just that donkey was the available mode of transportation of the day or is there something else?

What do you think?

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Sunday, October 11, 2009

Parity in the NFL?


What happened to there being parity in the NFL?

There seem to be three tiers of teams in the NFL this year: the good ones, the bad ones and the ones that lose to the good ones and beat the bad ones.

Through five weeks there are 5 undefeated teams and 5 more that only have one loss*. There are also 4 winless teams and 4 more with only one win*.

Pairing a "good" team with a "bad" team can make for bad football. Several games from this Sunday fell into this category: the NY Giants versus Oakland Raiders (44-7), the Minnesota Vikings versus the St. Louis Rams (38-10), the Philadelphia Eagles versus the Tampa Bay Buccaneers (33-14) and the Indianapolis Colts versus the Tennessee Titans (31-9). Also, pairing up two of the "bad" teams can make for bad football; see the Cleveland Browns versus the Buffalo Bills (6-3).

Now, don't get me wrong, there have been some good games this year. Just this week two games went into overtime. My observation, though, is that there seem to be a lot more of the "bad" games than in the past few years?

What's your take on the NFL season, thus far?

* The NY Jets, a one loss team, play the Miami Dolphins, a one win team, on Monday night.

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Friday, October 09, 2009

My Pleasure


Recently, I've noticed that a lot of vendors are stepping up their game on customer service. It could be due to the economy. Or, maybe, places need something to differentiate them selves from their competitors. Then, again, it could just be a trend in the market. Whatever the case, places seem more interested in taking care of their customers.

Below is a list of a few places where I've noticed outstanding customer service.

  • Chick-fil-a - The post title was a reference to what has become the signature phrase of Chick-fil-a employees. Though the "my pleasure" can seem a bit forced, they do back it up with employees that are consistently pleasant and helpful.

    Another, feature of the Chick-fil-a experience is that they have a manager walking around the dining-room offering to clear your trash away or get you more sweet tea. Personally, we have had some really good experiences with the manager paying attention to our children and entertaining them.

  • Auto Zone - We recently had a problem with our car. It seemed battery related, but we were not sure. I took the car to Auto Zone because they will check your battery for free. This is not an uncommon practice. They also checked our starter and alternator.

    Turns out we had a bad battery. Sean came out replaced the battery and a connector. He was super nice, full of tips and didn't rush through the installation even though that meant he had to stay a few minutes past the time he was supposed to get off.

  • Harris Teeter - Their prices may be a little higher than other places, but 1) they double coupons everyday and 2) they provide incredible customer service. From the butcher that points out the great deals on meat to cashiers that never seem to be having a bad day, they are on it. Another great thing is that they put out samples: produce, specialty breads, cheeses and, of course, cookies.

    Recently, we took a family trip to HT and the bagger asked if we would like help getting the groceries to the car. We took him up on it since we had both kids, a stroller and the groceries to deal with. When we made it to the car, I said "Thanks" and expected him to walk back in, but he said, "I can put them in the car if you want." It allowed each of us to put one kid in the car, which was a tremendous help.
Those are just three places that have really stood out over the past few months. There are others that have made good impressions on me, too, but these three are at the top of the list.

So, where have you witnessed superb customer service?

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Thursday, October 08, 2009

Paying My Parking Ticket


Several months ago, I got a parking ticket in down town Raleigh. Since, I have been afraid to park on the street fearing that I would come out to find a boot on my car due to my severely overdue unpaid parking ticket. Well, Monday I decided that it was finally time to settle my account with Park Raleigh.

I was going to mail in my payment, but then, after I had written out my check, I saw where you could pay for your ticket online. I went the online payment site and put in my ticket number. I was disappointed when my ticket could not be found. I assumed that they only kept tickets written in the last 90 days, or six months, online and all other tickets must be paid the old fashioned way, by mail or in person. Or, worse case, they had sent my ticket to collections.

I was going out to pay another bill. So, I decided to stop by Park Raleigh's office to pay for my ticket, plus the late fees. My trip to 131 South Wilmington was very educational. Here's what I learned...

  1. If you are a officer of the law, you can get your friends/co-workers out of having to pay for a ticket. This information came courtesy of a Wake County Sheriff being in front of me in line. He was able to get "an exception" for one of the administrative staffers out of a ticket they got for double parking by being in uniform.

    To be fair though, he was there paying some other ticket. So, it's not like he was getting off completely free.

  2. It takes three, or more, tickets that are more than 90 days past due to get a boot on you car. This information came via the guy that took his turn after the deputy. He shelled out a couple hundred dollars to get the boot removed from his car.

    They printed his list of tickets and there were at least 20 items on the list. I don't know if the list included previous tickets that had already been paid, but either way, that's a lot of money for parking. I think, I would take the bus.

  3. If the online system cannot find you ticket, there's a real good chance that the people in the office aren't going to be able to locate it in the system either. This was my situation. I went in there with a check already written out fro $40, $20 ticket and $20 late fee. Then, I walked out with a $40 check.

    The lady behind the counter took the ticket and looked up the number, but it did not come up in the system. She said something like, "Well... I could put it in the system for you. Or...". I took the opportunity to express my desire to take the "Or...". She handed me the ticket back and said have a nice day.

So, now I can go down town and park without fear. I'm a free man.

Have you had any run-ins the Park Raleigh that went well or NOT so well?

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